Privacy Policy
Last Updated on 15 September 2025
Your Privacy Matters
Petsu Hub Private Limited ("Petsu", "we", "our", "us") values your trust and respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websitehttps://petsu.in, the Petsu mobile application, or any related services (collectively, the "Platform").
This policy applies to both:
- Users/Customers who book services via the Platform
- Service Partners who offer veterinary or grooming services through the Platform
By accessing or using our Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide
Account Details
Name, email, phone number, password, and profile information.
Pet Details
Name, species, breed, age, medical history (for consultations).
Payment Information
UPI, bank details, card details (processed via third-party payment gateways).
Identity & Qualification Proof
(for Service Partners) Government-issued ID, licenses, certificates, past work records.
Communication Content
Messages, reviews, ratings, and feedback shared on the Platform.
B. Information We Collect Automatically
- Device information (model, OS version, unique device identifiers)
- IP address, browser type, and access times
- Location data (when location services are enabled)
- Usage patterns, clicks, and browsing activity within the Platform
C. Information from Third Parties
- Data from payment processors, analytics providers, or identity verification services
- Publicly available information or content you make public on social media when interacting with us
2. How We Use Your Information
We use the information we collect for:
Service Delivery
Processing bookings, facilitating consultations, and completing transactions.
Verification
Validating identities, licenses, and qualifications of Service Partners.
Customer Support
Responding to queries, complaints, and service requests.
Personalization
Tailoring service recommendations, offers, and reminders.
Security
Preventing fraud, abuse, or unauthorised access.
Compliance
Meeting legal obligations and responding to lawful requests.
Marketing & Communication
Sending updates, promotional offers, and news (you can opt out anytime).
3. Sharing of Information
We may share your information in the following cases:
With Service Partners
To fulfill bookings (e.g., name, pet details, address).
With Users
For Service Partners to complete appointments.
With Third-Party Providers
Payment gateways, cloud hosting, analytics, and customer support tools.
For Legal Compliance
When required by law or in response to valid requests from authorities.
In Business Transfers
In case of mergers, acquisitions, or sale of assets.
🛡️ We do not sell your personal information to third parties.
4. Data Retention
We retain your personal data for as long as necessary to:
- Provide services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
When no longer needed, we securely delete or anonymize your data.
5. Cookies & Tracking
We use cookies and similar tracking technologies to:
Keep you logged in
Analyse usage and improve performance
Remember your preferences
Note: You can disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
You have the right to:
- ✓Access the personal data we hold about you
- ✓Request corrections to inaccurate or incomplete information
- ✓Request deletion of your data, subject to legal and contractual limitations
- ✓Opt out of marketing communications
For requests, email:support@petsu.in
7. Security Measures
We use reasonable technical and organizational measures to protect your information from loss, misuse, and unauthorized access.
Important: However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. For Service Partners
If you are a Service Partner, in addition to the above, we may use your data to:
- Verify credentials and eligibility
- Display your profile to potential customers
- Monitor service quality and ratings
You must also protect customer data you access via the Platform and use it only for fulfilling booked services.
9. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of the Platform after updates constitutes acceptance.
11. Contact Us
For privacy-related questions, please contact:
